The 7 Kent care homes rated ‘inadequate’ by the Care Quality Commission

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The seven Kent care homes that have been rated the worst by a watchdog can be revealed.

Independent inspectors from the Care Quality Commission (CQC) regularly visit care homes to find out whether the service is safe, effective, caring, responsive and well-led.

There are four ratings given to health and social care services – these are Outstanding, Good, Requires Improvement and Inadequate.

However, a number of care homes across the county are not up to scratch.

Below are the seven care homes that have been rated ‘Inadequate’, along with how some of them ranked with preventing and controlling coronavirus.

The Chilterns

Address: 5-9 Sea Road, Westgate On Sea, Kent, CT8 8SA

Last report published: May 24 2021

How it rated

Is the service safe: Inadequate

Is the service effective: Requires improvement

Is the service caring: Requires improvement

Is the service responsive: Requires improvement

Is the service well-led: Inadequate

Infection prevention and control

  • Visitors: Not assured
  • Shielding: Not assured
  • Admission: Somewhat assured
  • Use of PPE: Not assured
  • Testing: Somewhat assured
  • Premises: Not assured
  • Staffing: Not assured
  • Policies: Somewhat assured

The inspectors said: “People were at risk from themselves and each other.

“Incidents occurred between people, one person told us they did not feel safe in their own home.

“The provider had not learnt from these incidents, and similar incidents re-occurred as a result placing people at harm.”

Heron House

Address: St Augustines, Sweechbridge Road, Herne Bay, Kent, CT6 6TB

Last report published: March 24 2021

The CQC has stressed inspectors are currently doing a review of quality at Heron House.

How it rated

Is the service safe: Inadequate

Is the service effective: Good

Is the service caring: Good

Is the service responsive: Good

Is the service well-led: Inadequate

Infection prevention and control

  • Visitors: Not assured
  • Shielding: Not assured
  • Admission: Somewhat assured
  • Use of PPE: Not assured
  • Testing: Not assured
  • Premises: Not assured
  • Staffing: Not assured
  • Policies: Somewhat assured

The inspectors wrote: “People were subject to abuse and had been physically harmed.

“The provider had failed to take action to review people’s welfare and inform the relevant stakeholders.”

Optima Care Limited – 37 Spenser Road

Address: 37 Spenser Road, Herne Bay, Kent, CT6 5QP

Last report published: March 25 2021

The CQC has stressed inspectors are currently doing a review of quality at Optima Care Limited – 37 Spenser Road.

How it rated

Is the service safe: Inadequate

Is the service effective: Good

Is the service caring: Good

Is the service responsive: Requires improvement

Is the service well-led: Inadequate

Infection prevention and control

  • Visitors: Assured
  • Shielding: Assured
  • Admission: Assured
  • Use of PPE: Assured
  • Testing: Assured
  • Premises: Somewhat assured
  • Staffing: Somewhat assured
  • Policies: Assured

The inspectors said: “Staff were not always raising concerns around about neglect and abuse.

“The local authority was not always being informed when safeguarding incidents occurred.

“People’s medicines were not always being managed in a safe way.

“Accidents and incidents were not always recorded, and not enough action was taken to reduce further risks to people.”

St Peter’s Care Home

Address: 15 St Georges Terrace, Herne Bay, Kent, CT6 8RQ

Last report published: June 23 2021

The CQC has stressed inspectors are currently doing a review of quality at St Peter’s Care Home.

How it rated

Is the service safe: Inadequate

Is the service effective: Good

Is the service caring: Good

Is the service responsive: Good

Is the service well-led: Inadequate

The inspectors wrote: “People were not protected from the risk of avoidable harm.

“When concerns were identified about people’s safety, information was not shared with appropriate stakeholders so investigations could be conducted.

“People were not supported with their health needs.

“The providers oversight of incidents and accidents was poor, lessons had not been learnt when things went wrong.”

Gate House

Address: High Street, Eastry, Sandwich, Kent, CT13 0HE

Last report published: February 22 2021

The CQC has stressed inspectors are currently doing a review of quality at Gate House.

How it rated

Is the service safe: Inadequate

Is the service effective: Good

Is the service caring: Good

Is the service responsive: Good

Is the service well-led: Inadequate

Infection prevention and control

  • Visitors: Not assured
  • Shielding: Not assured
  • Admission: Somewhat assured
  • Use of PPE: Not assured
  • Testing: Somewhat assured
  • Premises: Not assured
  • Staffing: Not assured
  • Policies: Not assured

Inspectors explained: “People were not protected from harm and were at risk of abuse from other people and staff.

“People had been unlawfully restrained by staff.

“Staff did not have the skills or competencies to support people when they were distressed or to support them proactively to manage their behaviours.”

Stepping Stones

Address: Church Road, New Romney, TN28 8EY

Last report published: June 16 2021

The CQC has stressed inspectors are currently doing a review of quality at Stepping Stones.

How it rated

Is the service safe: Inadequate

Is the service effective: Good

Is the service caring: Good

Is the service responsive: Good

Is the service well-led: Inadequate

The inspectors said: “People we spoke with did not describe being happy living in the service or living meaningful and fulfilling lives.

“One person told us: ‘I put up with a lot of rubbish here. I don’t do anything. I just come down and make a coffee and go back to my room. I don’t talk to anyone here…I want to be in hospital as they look after you there.’

“Another person told us: “I want to go out, but they won’t take me out, so I go to bed all day and just get up to smoke and eat and drink.'”

Heathfield Residential Home

Address: Canterbury Road, Ashford, Kent, TN24 8QG

Last report published: November 30 2020

The CQC has stressed inspectors are currently doing a review of quality at Heathfield Residential Home.

How it rated

Is the service safe: Inadequate

Is the service effective: Requires improvement

Is the service caring: Requires improvement

Is the service responsive: Requires improvement

Is the service well-led: Inadequate

The inspectors explained: “Few improvements had been made since the last inspection.

“There continued to be many shortfalls in the service provided to people.

“Individual risks were not always assessed and managed to keep people safe. People could not be sure their prescribed medicines were always managed in a safe way.”

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